UAT Release: March 26, 2021 ~noon ET
Production Release: April 16, 2021 ~10:00pm ET
The contents of the release notes are directed to orgs that are being upgraded directly from the immediate previous release of AgentOne to this new release of AgentOne. For more details or for complete information for a new implementation, refer to the AgentOne Implementation Guide.
New AgentOne Lightning App and Home Page For Lightning Experience
As a Lightning Experience User, I would like to load the AgentOne Lightning App on the desktop and for Mobile.
The AgentOne Home, by default, contains the AgentOne Quick Start app to start new insurance cases or Opportunities with AgentOne, Alerts and Recent Items. Other Lightning Components, including charts and graphs may be included on this page when and administrator edits it in design mode.
Risk Analysis: Low
Affects which Features / Functionality: AgentOne Apps and Home pages
Delete Case with Opp Integration
As an AgentOne user configured with opportunity integration and public (read/write) sharing, I would like to delete the iGO case if and when the opportunity is deleted so that the opportunities and linked insurance cases are aligned and no orphaned Insurance Cases nor iGO cases are left behind.
If the AgentOne Opp Integration is enabled and an AgentOne user deletes an Opportunity, the associated Insurance Case and iGO Case are also deleted.
Risk Analysis: Low
Affects which Features / Functionality: IGO Integration, Opportunity Integration
Availability: Automatic, on orgs configured with opportunity integration and public (read/write) sharing
Insurance Tools Component – explanation for disabled buttons
There are a variety of reasons why a button may be disabled in the AgentOne Insurance Tools. Users experience a disabled button, but they do not know why.
Risk Analysis: Medium
Affects which Features / Functionality: Insurance Tools Lightning Component