UAT Release Group 1: Dec 6, 2019 ~noon ET
UAT Release Group 2: Dec 11, 2019 ~noon ET
Production Release: Dec 13, 2019 time ~10:00pm ET
Updated the existing AgentOne – Insurance Tools Lightning Web Component, and introduced two additional Lightning Components for Copy that can be added to a record home page in any of the following places:
- As a new button in the AgentOne – Insurance Tools Lightning Web Component
- As a stand-alone button using the AgentOne – Copy Case Lightning Component
- As a Lightning Action using the CopyInsuranceAction Lightning Component
When the Copy button is clicked, AgentOne will copy the current record (Insurance Case or other) and the linked Insurance Case, if applicable, then make the iGO request to copy the associated iGO case.
Flow Template to Purge Old Dismissed Alerts
Description: The AgentOne Alerts record count is getting high in some customer orgs, and we are starting to see limits errors related to the number of Alerts records. This flow is intended to help auto-purge dismissed Alerts, as there is no intended purpose for retaining them long after they’ve been dismissed.
Create a Flow Template called Purge Old Dismissed Alerts with the following default conditions (Dismissed alerts created more than 120 days ago)
- Days_Since_Creation__c > 120
- ShowAlert__c = false (AgentOne definition of a dismissed Alert)
- Scheduled to run weekly
This flow is intended to be used to delete Alerts on an ongoing basis, in order to avoid future issues encountered due to excessive volumes of dismissed Alerts. If you have built up many Alerts in your org, you may want to use an alternative approach to purge or archive most of your dismissed Alerts before scheduling this job.
Affects which Features / Functionality: Alerts
Availability: Optional (recommended for customers with significant volumes of historical alerts)