archives

While the Customer Portal itself is only accessible to agencies and carriers, we heard loud and clear the requests to give iGO users access to materials located on the portal.   Now available through iGO, once a user is logged in, they can access materials currently located on the Customer Portal. This provides users with […]

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Have you ever wanted to peek inside the inner workings of the iGO Support Team? Well today is your lucky day, as we travel through the training process for our Tier 1 Support Analyst. Learn how we prepare our team for success while creating a mindset to be Extraordinary.   Have you ever remembered a […]

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One of the most common requests we receive from an agency is to know which carriers have iGO applications on our platform and which have drop tickets. We developed two documents that show that information and more! Details that help you and your end-users understand the workflows of different applications as well as what features […]

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Share your ideas to help us make our solutions meet all of your needs! We have some of the greatest development teams around, but nothing is better than user feedback and feedback from those that understand the needs of each of their industries unique processes when deciding how to enhance solutions. At the end of […]

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Learn to take control of the carriers and products shown to your users through our various solutions, and discover the customization you can complete!   iService is your administration tool to control what carriers and products are shown to users, but it can also be an area where you customize certain options for your tools. […]

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The iGO Admin Tool is one of the most used, and most crucial, support tools that every company should have in their back pocket, or front office.   The iGO Admin Tool is something that our support staff uses for about 60-70% of our iGO related cases, and is one of the easiest and most […]

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We are all very familiar with iGO and creating applications to make their way to the carriers, but it’s time to get cozy with DocFast and delivering policies to the consumers.   Providing content to agencies and carriers has been a top priority for us over the past few years, but we realize that having […]

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While helping users is nice, giving them the power to help themselves is twice as nice. We have received numerous requests to create content available for users, and we are thrilled to announce the iGO User Manual is now available!   Providing content to agencies and carriers has been a top priority for us over […]

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We aren’t expecting iGO users to be computer experts, but knowing which browsers are supported and some quick tips to clear cookies and cache can make for a better user experience!   Like most software companies, we have certain browsers that our software is tested on and we support and we post that information on […]

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