archives

UAT Release: Mar 26, 2021 ~noon ET
Production Release: Apr 16, 2021  ~10:00pm ET
version 25.x
* Lightning AgentOne App and Home
* Delete Case with Opp Integration
* Insurance Tools component – explanation for disabled buttons

UAT Release: Jan 8, 2021 ~noon ET
Production Release: Jan 22, 2021  ~10:00pm ET
version 24.x
No new features. Multiple fixes, including addressing security vulnerabilities throughout AgentOne.

UAT Release: Nov 12, 2020 ~noon ET
Production Release: Nov 20, 2020  ~10:00pm ET
version 23.x
New Features:
* New Quick Start Lightning Component
* Generate Insurance Activity History for AgentOne actions
* Configurable Defaults for Required Opportunity fields
Enhancements:
* Purge Dismissed Alerts
* Create Notifications for Errors and Warnings

UAT Release: Oct 14, 2020 ~noon ET
Production Release: Oct 23, 2020  ~10:00pm ET
version 22.x
New Features:
* Copy for Relative Insurance Tool
Enhancements:
* AgentOne Permission Set Group
* AgentOne to iGO performance improvement

Updated Aug 28 – “Enable Pending Case Alerts” only has been rescheduled to Sept 1

UAT Release: Aug 19, 2020 ~noon ET
Production Release: Aug 28, 2020  ~10:00pm ET
version 21.x
New Features:
* Enable Pending Case Alerts – move business logic to Salesforce for all remaining orgs
* Support for IGO next generation Data Dictionary (DD3)

Enhancements:
* iGO Lightning Component Usability Enhancements – UX and Refresh
* Insurance Tools Support for Opportunity Integration

Updated July 21 – added Platform Encryption new Feature

UAT Release: July 15, 2020 ~noon ET
Production Release: July 24, 2020  ~10:00pm ET
version 20.x
New Features:
* Support for Salesforce Shield Platform Encryption
* Coverages Lightning Component
Sandbox Configuration Changes
* Sandbox Configuration Changes for Salesforce Summer ’20

Enhancements:
* Lookup field for agent that owns the Insurance Case’s IGO Case
* Get UpdatedBy User from IGO
* Store RequestXML and ResponseXML only if Rerun Illustration Feature is enabled