AgentOne Release Notes

UAT Release: Mar 26, 2021 ~noon ET
Production Release: Apr 16, 2021  ~10:00pm ET
version 25.x
* Lightning AgentOne App and Home
* Delete Case with Opp Integration
* Insurance Tools component – explanation for disabled buttons

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UAT Release: Jan 8, 2021 ~noon ET
Production Release: Jan 22, 2021  ~10:00pm ET
version 24.x
No new features. Multiple fixes, including addressing security vulnerabilities throughout AgentOne.

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UAT Release: Nov 12, 2020 ~noon ET
Production Release: Nov 20, 2020  ~10:00pm ET
version 23.x
New Features:
* New Quick Start Lightning Component
* Generate Insurance Activity History for AgentOne actions
* Configurable Defaults for Required Opportunity fields
Enhancements:
* Purge Dismissed Alerts
* Create Notifications for Errors and Warnings

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UAT Release: Oct 14, 2020 ~noon ET
Production Release: Oct 23, 2020  ~10:00pm ET
version 22.x
New Features:
* Copy for Relative Insurance Tool
Enhancements:
* AgentOne Permission Set Group
* AgentOne to iGO performance improvement

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Updated Aug 28 – “Enable Pending Case Alerts” only has been rescheduled to Sept 1

UAT Release: Aug 19, 2020 ~noon ET
Production Release: Aug 28, 2020  ~10:00pm ET
version 21.x
New Features:
* Enable Pending Case Alerts – move business logic to Salesforce for all remaining orgs
* Support for IGO next generation Data Dictionary (DD3)

Enhancements:
* iGO Lightning Component Usability Enhancements – UX and Refresh
* Insurance Tools Support for Opportunity Integration

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Updated July 21 – added Platform Encryption new Feature

UAT Release: July 15, 2020 ~noon ET
Production Release: July 24, 2020  ~10:00pm ET
version 20.x
New Features:
* Support for Salesforce Shield Platform Encryption
* Coverages Lightning Component
Sandbox Configuration Changes
* Sandbox Configuration Changes for Salesforce Summer ’20

Enhancements:
* Lookup field for agent that owns the Insurance Case’s IGO Case
* Get UpdatedBy User from IGO
* Store RequestXML and ResponseXML only if Rerun Illustration Feature is enabled

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UAT Release: June 10, 2020 ~noon ET
Production Release: June 19, 2020  ~10:00pm ET
version 19.x
New Features:
* Custom AgentOne Alerts Tab
* Ensure there is an Opp for every Insurance Case

Enhancements:
* Support for pre-fill / sync of secondary addressee
* Sync mapper date format translations

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Updated May 21, 2020
(pending case alert final migration dates set for August release)

UAT Release: May 6, 2020 ~noon ET
Production Release: May 15, 2020  ~10:00pm ET
version 18.x
Enhancements:
* Case Conversations with Resonant Case Managers and Underwriters
* Retain Submitted iGO e-App PDFs (added May 5)
* Sales Path for Insurance Cases
* iGO and Pending Feed Status and Error reporting for Administrators

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(updated Mar 30 ~8 pm ET)
UAT Release: Mar 11, 2020 ~noon ET
Production Release: Mar 20, 2020  ~10:00pm ET
version 17.x

Enhancements:
* Pending Case Feeds – Support for more granular delivery status events
* Retain flat extras and other related extra premium fields from iPipeline Illustrations
* Salesforce Critical Update Support – Restrict Access to @AuraEnabled Apex Methods

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(updated Feb 21 2020)
UAT Release: Feb 12, 2020 ~noon ET (completed)
Production Release: Feb 21, 2020  ~10:00pm ET
version 16.x

Enhancements:
Flexible Filter for Case Requirements on the Requirements Lightning Component
Map Fulfilled Date from Case Requirement for Pending Case
Auditing and Logging for Transfer Scenarios
Update AgentOne Page Layouts to Use Files Instead of Notes and Attachment Related Lists
Pending Case Alerts – move business logic to Salesforce

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