AgentOne Release Notes

Updated May 21, 2020
(pending case alert final migration dates set for August release)

UAT Release: May 6, 2020 ~noon ET
Production Release: May 15, 2020  ~10:00pm ET
version 18.x
Enhancements:
* Case Conversations with Resonant Case Managers and Underwriters
* Retain Submitted iGO e-App PDFs (added May 5)
* Sales Path for Insurance Cases
* iGO and Pending Feed Status and Error reporting for Administrators

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(updated Mar 30 ~8 pm ET)
UAT Release: Mar 11, 2020 ~noon ET
Production Release: Mar 20, 2020  ~10:00pm ET
version 17.x

Enhancements:
* Pending Case Feeds – Support for more granular delivery status events
* Retain flat extras and other related extra premium fields from iPipeline Illustrations
* Salesforce Critical Update Support – Restrict Access to @AuraEnabled Apex Methods

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(updated Feb 21 2020)
UAT Release: Feb 12, 2020 ~noon ET (completed)
Production Release: Feb 21, 2020  ~10:00pm ET
version 16.x

Enhancements:
Flexible Filter for Case Requirements on the Requirements Lightning Component
Map Fulfilled Date from Case Requirement for Pending Case
Auditing and Logging for Transfer Scenarios
Update AgentOne Page Layouts to Use Files Instead of Notes and Attachment Related Lists
Pending Case Alerts – move business logic to Salesforce

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Update for Chrome 80 – Jan 31 ~8pm ET
UAT Release Group 1: Jan 8, 2020 ~noon ET…Production Release: Jan 17, 2020  ~10:00pm ET

Enhancements
AgentOne Quick Start Lightning Component – UI update
Aura Components in UI namespace being retired in Salesforce Summer ’21

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AgentOne System Requirements
Supported Browsers for Lightning Experience 
Google Chrome, latest version
Apple Safari version 12.x

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UAT Release Group 1: Dec 6, 2019 ~noon ET UAT Release Group 2: Dec 11, 2019 ~noon ET Production Release: Dec 13, 2019 time ~10:00pm ET New Features Insurance  Tools Component – Copy Case ​​​​​​Description:   As an insurance agent, I want to be efficent when selling multiple products to the same customer, so that I can […]

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UAT Release Group 1: Nov 8, 2019 ~10:00pm ET UAT Release Group 2: Nov 13, 2019 ~12:00pm ET | Production Release: Nov 22, 2019 time ~10:00pm ET (completed) (The delayed AgentOne Changes in Support of iGO web service migration to Ping authentication enhancement was enabled on UAT Nov 22, and is scheduled for production Dec 7.  […]

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UAT Release: July 31, 2019 ~12:00pm ET | Production Release: August 16, 2019 ~11:00p ET New Features Pending Case Feeds from iPipeline’s Resonant New Business and Underwriting Platform ​​​​​​Description:  iPipeline’s Resonant New Business and Underwriting System is now integrated with AgentOne via a standardized product integration point. Solution: AgentOne already supports pending case feeds from […]

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UAT Release: March 11, 2019 ~12:00pm ET | Production Release: March 29, 2019 ~11:00p ET New Features Support for Cases Originated in iGO ​​​​​​Description:  Previously all insurance cases in Agent One, were created directly in Agent One and then prefilled to create the case in iGO.  This change allows insurance cases to be created in iGO, but synchronized to AgentOne.  AgentOne will accept syncs […]

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UAT Release Group 1: Jan 8, 2020 ~noon ET UAT Release Group 2: Jan 15, 2020 ~noon ET Production Release: Jan 17, 2020  ~10:00pm ET version 15.x Enhancements AgentOne Quick Start Lightning Component – UI update ​​​​​​Description: The iPipeline User Experience team recommended changes to the AgentOne Quick Start component, to better match the Opportunity record homepage […]

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