Did You Know?

The iGO Admin Tool is one of the most used, and most crucial, support tools that every company should have in their back pocket, or front office.   The iGO Admin Tool is something that our support staff uses for about 60-70% of our iGO related cases, and is one of the easiest and most […]

Continue Reading

We are all very familiar with iGO and creating applications to make their way to the carriers, but it’s time to get cozy with DocFast and delivering policies to the consumers.   Providing content to agencies and carriers has been a top priority for us over the past few years, but we realize that having […]

Continue Reading

While helping users is nice, giving them the power to help themselves is twice as nice. We have received numerous requests to create content available for users, and we are thrilled to announce the iGO User Manual is now available!   Providing content to agencies and carriers has been a top priority for us over […]

Continue Reading

We aren’t expecting iGO users to be computer experts, but knowing which browsers are supported and some quick tips to clear cookies and cache can make for a better user experience!   Like most software companies, we have certain browsers that our software is tested on and we support and we post that information on […]

Continue Reading

Take a journey into the details of a case, without having to access the entire application! Case Details can be an overlooked powerhouse in iGO, but this area provides not only highlights of a case but all-important ACTIONS that users can take to get through the signature process faster. Let’s master another way to help […]

Continue Reading

Don’t let the last part of the application process get in your way! Help with the Signature Process was our #2 cause for cases in 2019 and is consistently in our Top 5 items to assist users with. Let’s master another way to help users succeed.   What might the user say to indicate they […]

Continue Reading

Why is finding the status of an iGO application confusing? Status of an Application is repeatedly in our Top 5 Questions, and in 2019 it was the #1 question received. It is only fitting we start at the top for our “Did You Know” series. What might the user say to indicate they are confused […]

Continue Reading

2020 IS THE YEAR OF EMPOWERMENT As part of our goal this year to empower our customers, you, to help your users, we are developing a “Did You Know” series. The series will be sent out once a month and will cover our top issues for 2019. We want to give you more than just […]

Continue Reading