Forms FAQs

How Do I Add Custom Colors to Forms (CSS)?

Forms allows clients to customize the theme (e.g. text and button colors) of their environment to match their companies brand.  Each Profile ID can have a unique set of styling applied.  If you are a BGA or Carrier who wants to add custom styling to your forms environment, follow our steps here.

How Do I Add Custom HTML Headers or Footers to Forms?

Forms allows clients to customize the header and footer of their environment to add company logos, instructional text and more. Each Profile ID can have a unique custom header and footer. If you are a BGA or Carrier who wants to add custom header or footers to your forms environment, follow our steps here.

What Browsers are Supported in Forms?

iPipeline’s goal is to support the most current version of the most popular web browsers, including:

  • Microsoft Internet Explorer (11, Edge)
  • Firefox (most recent and stable version)
  • Apple Safari (most recent and stable version)
  • Google Chrome (most recent and stable version)

**Not sure what browser you are using?  Click here

Note: Users with unsupported browsers or Compatibility View settings enabled will want to upgrade their browser to get the best user experience. Issues due to unsupported browsers will not be addressed while we continue to focus on improvements to the next generation user interface.

Why Does Forms Look Different Framed on My Website?

Forms uses a responsive user interface that will shift and move to display an optimal user experience based on both the resolution (e.g. height and width) and orientation (e.g. portrait and landscape) of the device. This allows Forms to provide the best possible experience across multiple devices like laptops, tablets, and smartphones.

If Forms is embedded into your website using an iFrame, it is likely that your website is restricting the width of the page and adversely affecting the Forms user interface. To resolve this issue, follow the our steps here.