How To Resend e-Signature Emails

1150 views July 12, 2017 February 19, 2019 10


There may be a case where you wish to resend an e-Signature email. You can easily do so with the e-Signature resend tool on the Case Details page in iGO.


Resend e-Signature Email

1. Log into your iGO e-App account and navigate to the My Cases screen.

2. Locate the case for the desired client.

3. Click the Case Details button that corresponds to the desired case.

4. The e-Signature resend tool is on the right hand side of the Case Details page.

5. Click Resend.

Any client eligible to receive an email displays a Resend button. A pop up window displays with the client name and email address.

6. Edit the email address at this time, if applicable.

7. Click Resend Email.

An email containing a new e-Signature link is sent to the selected recipient.

Note: All previously sent emails and links are deactivated. Please be sure to check all junk and spam folders frequently throughout the e-Signature process.


Video Tutorial



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