Getting Started

iGO System Requirements

402 views April 4, 2017 August 10, 2017 5

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Note: Please be advised that we have modified the format of our “System Requirements,” and you may notice differences between the Classic UI and Next Gen UI System Requirements formats. Please contact iPipeline Support with any questions regarding System Requirements.

 

Next Gen User Interface System Requirements

Certified


What does certified mean? The iGO e-App, Illustrations and PolicyHS solutions support a variety of robust, complex features that require extensive testing and validation when new or updated technology is introduced to the marketplace.  When iPipeline certifies a new browser or operating system, it means that full regression testing and defect remediation has been completed for that version.  Completing this testing and validation effort ensures our customers receive the optimal user experience when leveraging the platform.

Supported Browsers


We continue to certify new versions of the most popular web browsers

Windows

  • Microsoft Internet Explorer v.11 & Edge
  • Google Chrome, most recent stable version
  • Firefox, most recent stable version

Mac OS & iOS

  • Apple Safari, most recent stable version

We certify iPhone and Android for the Clickwrap e-Signature/Signing process ONLY

*Support for Android and iPhone may vary by Carrier as project specific changes are required to ensure proper rendering of forms, such as Illustrations and application PDF packages. 

Android

  • Chrome, most recent stable version

iPhone

  • Safari, most recent stable version

Note: Please be aware that Microsoft’s support policy for Internet Explorer browser versions has changed. Microsoft will no longer be issuing bug and security fixes for certain combinations of Operating Systems and Browsers as of January 12th, 2016 (read more about Microsoft’s Policies and the discontinuation of IE 9 & 10 here) It is our policy to support Browser and Operating system combinations supported by the manufacturer, therefore while System Base Version 9.0 and the Next Gen UI were tested on IE 9 & 10, we cannot guarantee continued full support for those browser versions going forward.

 

Non-Certified


What does Non-Certified mean? If your preferred browser and/or operating system is not contained in the list above, it means that iPipeline does not complete testing of the platform on it.  Platform testing is important as it ensures our solutions work optimally and that each user enjoys the best experience possible.  While iPipeline does not test and certify all available operating systems and browsers, we will strive to support a user utilizing a Non-Certified OS/Browser to the extent possible.  Issues and defects reported will be triaged and resolved at the discretion of iPipeline.

 

Disconnected Requirements


Please Note: Be advised that every users’ device and device set up is unique.  Device settings, admin rights, firewalls, security programs (to name a few) can interfere with the install and update processes.  iPipeline will support users to the extent possible, but issue resolution may not always be achievable.

Operating Systems

  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10 (please ensure your device default browser is a supported browser)

Minimum Device Requirements

  • 2 GB RAM with 1 GB available
  • iPipeline Certified Browser (preferred)
  • Adobe Reader/PDF Reader

Required and Included in Install Package

  • .NET Framework 4.5.2 Extended
  • Apache HTTP Server 2.2
  • Microsoft SQL Server 2008 Express Edition

Special Considerations

  • It is recommended that you have installed the latest Windows Service Packs and any critical updates that are available before proceeding with the installation of the Disconnected solution. Users are required to reboot after any Windows updates before running the install.
  • iPipeline does not support multiple System Base Versions of the same Disconnected install on the same machine (applies to Production only).
  • iPipeline recommends that existing disconnected users running a 2005 SQL Express install upgrade to a 2008 SQL Express install.
  • Local Device Admin Rights are required for successful installation of all components of the Disconnected Solution.
  • It should be noted that Topaz Systems do not support the Firefox, Chrome, and Safari browsers.

 

Classic User Interface System Requirements

Supported Browsers


We continue to support new versions of the most popular web browsers, including:

  • Microsoft Internet Explorer for Windows v.11
  • Firefox (for Windows)
  • Apple Safari (for Mac and iPad)
  • Google Chrome (for Windows)

With regards to the Firefox and Chrome Browsers, iPipeline’s goal is to support the most current version of a browser as well as its previously released version on a rolling basis. Each time a new version is released, we will work towards supporting it.

Connected Device Support


  • We continue to support the iPad®. Testing for base V. 9.0 was performed on iPads with iOS 9 running Safari.
  • We support tablets running a supported Operating System and Browser.

Note: The iGO, Illustrations and PolicyHS platform for the Classic UI is not tested or certified for use on an iPhone/Smartphone, or any other device utilizing a phone form factor.  Platform usage on a non certified, unsupported device may have undesirable behavior and results.

Please be aware that Microsoft’s support policy for Internet Explorer has changed.  Microsoft will no longer be issuing bug and security fixes for certain combinations of Operating Systems and Browsers as of January 12th, 2016 (read more about Microsoft’s Policies and the discontinuation of IE 9 & 10 here ) It is our policy to support only those Browser and Operating system combinations supported by the manufacturer, therefore while we will test 9.0 and the Next Gen UI on IE 9 & 10, we cannot guarantee continued full support for those browser versions going forward.

 

Disconnected System Requirements & Device Support


Disconnected installations are fully tested and supported on devices running the following operating systems.

Windows 7

  • Home Premium
  • Professional
  • Ultimate

Windows 8 (32 & 64 bit)

  • Professional

Windows 8.1 (32 & 64 bit)

  • Professional

Window 10

  • Professional
  • *Windows 10 often comes pre-packaged with the Edge browser as the Default Browser.  To run your Disconnected install on Windows 10, please adjust your device default browser to IE 11, or any other supported browser.

Disconnected Minimum Requirements

  • Intel Pentium 4 compatible processor or higher
  • 2 GHz for each processor
  • 2 GB RAM with 1 GB available

Topaz Signature Support

  • iPipeline has tested on or we have customers using in production, the following Topaz signature pad models:
  • T-S460-HSB
  • T-L460-HSB-R
  • T-L462-HSB
  • T-LBK460-HSB-R
  • T-S460-HSB-R

It should be noted that Topaz Systems still does not support the Firefox, Chrome, and Safari browsers.

Bandwidth

  •   High-speed Internet Connection with a minimum of 3MB Downstream and 1.5MB Upstream

System Requirements

  • System requires browser
  • Adobe Reader version 8 or higher

Hardware Requirements

  • Any standard operating system

 

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