If you are having trouble logging into the iGO software, for example, if you are getting an “Access Denied” message, there are a few troubleshooting options you can try before contacting support.
1. Confirm your username and password
Be sure you’re using the right username and password. If you forget your username or password, you can choose the “Forgot your User ID?” or “Forgot your Password?” links on the login form.
2. Try closing and reopening the browser
If you close out and reopen the browser, it can clear any additional information in the browser that might be preventing you from logging in properly.
3. Try using a different internet browser
We are compatible with most major browsers. If you get an error message in one browser, try a different to see if the error occurs. There are some error messages that are browser related and switching the browser can fix the issue.
4. Try clearing out your browsing history
Information can store in your browser which can conflict with the software. By clearing out this additional information, it can allow the software to function properly. Below are steps to clear the history from our compatible browsers.
How To Clear Your Browsing History
The steps for clearing your browser history differ based on which browser you are using. See the instructions below for each.
After clearing the history from your browser, we recommend that you close out of all sessions and tabs of the browser and reopen a new session to try logging in again. If the issue still persists, please call support for assistance.