CONTACT US

HOURS OF OPERATION | MONDAY-FRIDAY 7:00AM - 4:00PM PST

CALL

1-800-985-2174

OUR RESOURCES

FAQs

What Are e-Signatures?
Electronic Signature is a fast secure way of sending your financial forms to be signed by your clients. See our article for more on the benefits of e-Signature and how it works.
Do You Have Technical Support for Mac Users?
Laser App Tech Support will only support the program on the Windows operating system.  If you are experiencing issues with your virtual machine or need help installing the virtual machine, Laser App will not provide support for this process.
What Is In Session Signing?
In Session Signing is when an Adviser and their client are together and they would like to Electronically Sign the documents immediately. This could also be referred to as In Person Signing. See our article on setting up in-session signing and how it works.
Why Can't I Add Forms to Queue in Laser App Anywhere?
There may be issues in FireFox and Chrome. See our resolution steps here.
Why Am I Having Timeout Problems?
Laser App Anywhere has certain requirements for reliable operation. This article outlines the types of potential problems and the requirements to avoid them.
Why Can't I Print from Laser App While Using Parallels/Fusion?
The most common cause of this issue is that the Windows installation for your virtual machine has not been set up for printing. In both cases (Parallels and Fusion), there is a tools pack that you need to install to set up all the printing and networking functions. This will allow you to print to your local printers (plugged into your Mac directly) or your shared printers (out on the network). Contact support for either software (Parallels or Fusion) to make sure that printing has been set up correctly for your virtual machine.

See all FAQs...

ATTEND A TRAINING

Join one of our instructor-led online Laser App trainings, held every week. Click below to see available trainings and sign up!