LifePipe Quote Engine Help Desk

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HOURS OF OPERATION | MONDAY-FRIDAY 8:00AM - 8:00PM EST

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1-800-641-6557 (option 5)

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FAQs

What's Different with the LifePipe Upgrade?
A lot of great, new features are available with the LifePipe upgrade! See our Overview Video to get a walkthrough of the new system.
Why Does LifePipe Look Different Framed on My Website?
If LifePipe is embedded into your website using an iFrame, it is likely that your website is restricting the width of the page and adversely affecting the LifePipe user interface. To resolve this issue, follow the our steps here.
Can I Add Agent Information to a Report?
Yes! You can easily add agent information, such as name, phone number, and/or license number to reports. See our instructions here.
Can I Change the Header in My Quote Engine?
LifePipe allows administrators to add instructional text and announcements to the LifePipe header. Each Profile ID can have a unique custom header. If you are a BGA or Carrier who wants to add custom header  to your LifePipe environment, follow our steps here.
Can I Change My Quote Engine's Colors to Match My Company's Colors?
LifePipe allows users to customize the theme (e.g. text and button colors) of their environment to match their companies brand. Each Profile ID can have a unique set of styling applied. If you are a BGA or Carrier who wants to add custom styling to your LifePipe environment, follow our steps here.
What Browsers are Supported in LifePipe?
Windows

  • Microsoft Internet Explorer v.11 & Edge
  • Google Chrome, most recent stable version
  • Firefox, most recent stable version

Mac OS & iOS

  • Apple Safari, most recent stable version

**Not sure what browser you are using?  Click here

What Are Product Groups?
Product Groups are pre-defined groups of products or carriers that narrow the product list that returns in the LifePipe search results. See our article for more information on configuring product groups.
Can I Edit, Rename, or Remove Product Groups?
Administrators can change a Product Group’s name, add or remove products from the group, or disable a Product Group so that it no longer displays in the Product Groups drop down in LifePipe. See our article for more information.
How Do I Know Which Apply Options Are Available for a Product?
Paper Forms, Drop Ticket, and e-Application apply options are supported for select products in LifePipe. Once you select a product from the search results, you can see which Apply options are available for the chosen product.
How Can I Quickly See the Top 5, 10, or 15 Product Results?
You can configure a “Top Results” search option to display either the top 5, 10, or 15 product results. This option must be turned on in iService to display as a search option in LifePipe. For more information, see our Set LifePipe Search, Output, and Term Length Options article.
Is There an API for LifePipe?
Yes! You can see our API specification here. If you do not currently use our API, contact your ipipeline account rep for more information.